Detailed Installation Instructions

Installation

This article walks you through all of the steps to install BigHelp on your server. 

Step 1: Create a database

BigHelp requires an empty MySQL database. In some instances the installation wizard can create the database itself, but it's best to create the database manually to avoid any issues. 

You can use any database name you like. You'll need the following information for the install wizard:

  1. Hostname (usually localhost)
  2. Username
  3. Password
  4. Database Name (the database you just created)

 

Step 2: Download the application from your account

Go to my.greatbighelp.com to download the application. If this is your first time installing BigHelp, you will need to create an account. Be sure to use the same email address that you used when you purchaed the application. 

Once you create an account and log in, you will see a link to download the application. 

 

Step 3: Unzip and upload to your server

Unzip the file you downloaded and upload the contents to your server. Make sure to upload the contents into a directory that corresponds to the url that you'd like to use to access the application. For example, if you want to access the application from http://mysite.com/support you would upload the contents to a folder named 'support'

The exact path will depend on your server, but it is usually one of the following:
/var/www/your_chosen_folder
/public_html/your_chosen_folder
/htdocs/your_chosen_folder

 

Step 4: Run the installation wizard

Open your browser and navigate to the installation wizard. If you installed the application in a folder named support then the install wizard will be located at http://mysite.com/support/install

Follow the prompts in the wizard to complete basic installation of the application

 

Step 5: Configure email

You'll need to configure outbound email and inbound email. Outbound email is used to send notifications to users and customers about updates to tickets. Inbound email allows you and your customers to respond directly via email rather than having to log into the application

Outbound email setup

Inbound email 

 

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