Scheduled Tasks

Scheduled Tasks

Setting up chron jobs will all BigHelp to perform all of it's automatic background tasks such as sending status emails and checking incoming email

Some BigHelp functionality requires a URL to be pinged periodically to work properly. For example, the Reply to Ticket feature requires a URL to be pinged every few minutes to grab new messages and add them into the appropriate discussions.

To set up this functionality, you will need to create a new email address that will only be used for BigHelp only. This email address shouldn't be used for anything else because emails are deleted by BigHelp once they are processed. 

  1. Log into an admin account and open the Settings page 

  2. Click on the Scheduled Tasks tab in the Settings page 

  3. This will show two URLs, one for Frequently and one for Daily
  4. Create a Cron job for the URLs that correspond to functionality you're using. The Frequently URL should be pinged every three minutes, and the Daily URL should be pinged once a day. 

    */3       *      *       *       *       /usr/bin/curl -s -L "http://url/of/frequently?code=XyZty"
    0        12      *       *       *       /usr/bin/curl -s -L "http://url/of/daily?code=XyZty"

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