Setting up chron jobs will all BigHelp to perform all of it's automatic background tasks such as sending status emails and checking incoming email
Some BigHelp functionality requires a URL to be pinged periodically to work properly. For example, the Reply to Ticket feature requires a URL to be pinged every few minutes to grab new messages and add them into the appropriate discussions.
To set up this functionality, you will need to create a new email address that will only be used for BigHelp only. This email address shouldn't be used for anything else because emails are deleted by BigHelp once they are processed.
- Log into an admin account and open the Settings page
- Click on the Scheduled Tasks tab in the Settings page
- This will show two URLs, one for Frequently and one for Daily
- Create a Cron job for the URLs that correspond to functionality you're using. The Frequently URL should be pinged every three minutes, and the Daily URL should be pinged once a day.
*/3 * * * * /usr/bin/curl -s -L "http://url/of/frequently?code=XyZty" 0 12 * * * /usr/bin/curl -s -L "http://url/of/daily?code=XyZty"